Privacy Policy

Payment Policy
Due to our extensive selection of trees and options, we do not carry a large inventory of trees. All orders are custom built to your specifications, and for this reason all shiptments are COD via UPS unless you prefer to include payment with your order. Thirty-day accounts are available with prior approval.

Terms
All invoices are due 30 days from the date of shiptment. All companies over 60 days past due will automatically be put on COD.

Prices
All prices are subject to change without notice.

Claims

Claims for shortages in shipment or error in billing should be made to our office within 10 days.

Claims for loss in transit should be filled directly with our office.

Claims for damage should be made directly to the carrier.

Returned Goods

A written statement explaining the reason for return must accompany the merchandise returned.

Transportation charges must be prepaid.

All goods made to customer specifications are non-returnable.

All goods returned must be in resalable condition.

Guarantee

We guarantee all items to be as represented, and all merchandise is guaranteed against defective workmanship or materials.

This guarantee is given to cover a saddle tree which is broken in actual use, not damage by fire, flood, horse falling over saddle, etc.

Saddle trees broken under the guarantee must be sent to us shipping prepaid with leather removed, as we have no facilities for doing this.

Warranty for merchandise only valid to direct purchaser.

Any alteration of merchandise voids warranty.

Any order in production cannot be cancelled.